72% of customers won’t take action until they read reviews.
89% of consumers read reviews on their smartphones.
88% of executives consider reputation risk as a top business issue.
77% of users don’t trust reviews older than three months.
Reviews are the third most influential ranking factor for Google’s local pack
73% of consumers think written reviews are more important than star and number ratings.
95% of travelers read reviews prior to booking.
a hundred reviews can raise your conversion rates by as much as 37%. Two hundred can provide a mind-blowing 44% boost.
91% of millennials trust online reviews as much as friends and family.
Local businesses have an average of 39 Google reviews.
Google accounts for 57.5% of all reviews worldwide.
72% of customers won’t take action until they read reviews.
15% of users don’t trust businesses without reviews.
Best-selling products and services have a 4.2-4.7 rating
More than half of consumers won’t use a business if it has less than a 4* rating.
Reviews are the most crucial part of the purchase decision for 90% of US customers.